Performance Reporting Requirements
Excellence in Communications Engineering
The revised regulations affecting Eligible Telecommunications Carriers (ETCs) include numerous performance and progress reports. Among these are explanations of how much universal support was received and how it was used to improve service quality/coverage/capacity, how you are progressing on your five year plan goals, describing your service quality improvements, explanations regarding any stated goals that have not been met, and so forth. The information will be required to the wire center or census block level depending on the report type.
There are also business compliance reports covering such items as service outages, unfulfilled service requests, customer complaints, network performance, financial reports, and more.